Ikke kategoriseret
The Asus vs Bitdefender controversy
by John on Aug.07, 2015, under Ikke kategoriseret
You the customer is alone and powerless and the corporations can eat You without even being conscious about it. In conflicts between them and You, You havent got much of a chance. – Commercial gain is everything; customers get wiped off like an insect on a windshield. Human concerns and moral implications does not exist in big business!
The antivirus program Bitdefender often gets top grades in antivirus tests, which is why I bought it. -But when You install it, the first thing it does is uninstall the Asus fan control program, which controls the fans in Your computer. Without the “Asus AI Suite III” software the computer sounds like a vacuum cleaner. There is no functional alternative, and on the other hand; this program is part of the package when You buy an Asus motherboard, so I saw no other solution than returning the Bitdefender program and of course I did expect the 39$ refunded.
Isnt it normal in the US that You get Your money back, when You return a product that You cant use!?
You might have guessed it: Bitdefender wont refund the money! They tell on their forum page that Asus have used a component in the Asus Suite which shouldnt be used in a program and that the only thing You can do is uninstall it. Seen with Bitdefenders eyes Asus is the one to blame. Most other antivirus programs work fine on an Asus computer, but not Bitdefender. I dont think its reasonable that my computer have to sound like a vacuum cleaner, to run Bitdefender, which is why I write this article!
You might say that I bought Bitdefender without researching it good enough, and that might be – but a customers most basic right must be to return a product which dont meet expectations, and get the money back! – A basic right which not even paypal respects. I raised a claim against Bitdefender through Paypal and got turned down with no explanation at all!
I feel screwed.. The only thing I could do to get back at them was writing this article and closing my paypal account.
People do stupid things in their powerlessness.. [o:
